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| Bid Classification: |
Services
|
|---|---|
| Bid Type: | Negotiated Request for Proposal |
| Bid Number: | 4197 |
| Bid Name: | Information Technology Service Management Replacement |
| Bid Status: | Open |
| Published Date: | Fri Mar 27, 2026 4:15 PM (PDT) |
| Bid Closing Date: | Thu Apr 23, 2026 3:00 PM (PDT) |
| Question Deadline: | Thu Apr 16, 2026 3:00 PM (PDT) |
| Duration in months: | 60 |
| Negotiation Type: | Refer to project document |
| Condition for Participation: | Refer to project document |
| Electronic Auctions: | Not Applicable |
| Language for Bid Submissions: | English unless specified in the bid document |
| Submission Type: | Online Submissions Only |
| Submission Address: | Online Submissions Only |
| Public Opening: | No |
| Description: |
This Negotiated Request for Proposal (the “NRFP”), as may be amended from time to time by Addenda is an invitation by the City to prospective and qualified Proponents to submit proposals for a modern, enterprise‑grade Information Technology Service Management (ITSM) solution to replace the City’s current Cherwell platform, which is approaching end‑of‑life. |
| Bid Document Access: | Bid Opportunity notices and awards and a free preview of the bid documents is available on this site free of charge without registration. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. There is no cost to obtain an unsecured version of the document and /or to participate in this solicitation. |
| Trade Agreements: |
Show Trade Agreements [+]
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Canadian Free Trade Agreement (CFTA) Canada-UK Trade Continuity Agreement (Canada-UK TCA) |
| Categories: |
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This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
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This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.